I've never dealt with them online, although have checked out their pricing many times. People just need to put some foam and make sure the thing is protected. WebSydney Tools is a rewarding place to work, the hard workers and dedicated staff always finish first as they are rewarded well. It's like sir in the US.I can't agree with that. Just a pain to deal with basically and not worth the hassle. Hmmm. The machine stops automatically all the time under minor load.One of my many visits was to have a tool repaired, I was directed upstairs to the workshop, my drill needed new brushes, the guy informed me that he was "gunna go for lunch so come back later".I had just bought the brushes downstairs, they take about 5mins to install, upstairs was a morgue, no one else for miles! You might be surprised to know that Sydney Tools is owned by the same company, which has branches in various areas, including Alexandria, Lismore, and Fyshwick. The company's line of business includes the wholesale distribution of industrial machinery and equipment. Which store is their largest shop in NSW? Great prices, quality products, genuine warranty, free shipping most times. WebAbout Total Tools. You could take yourself for instance, with only 2 posts to your name, you could be (I don't think you are) from a competitor who is trying to give the one post wonders more credence so that your shop does better. Perhaps give Jack a call at the Brookvale store, and see if he can help out. Cons. Found out to my disappointment, my order was never dispatched. It'll be interesting to see how they fare against the nearby Bunnings, and probably more relevant, the newish Total Tools. Good to hear. You should be a little careful with the title of your post. It is not only Sydney Tools; see my topic:/forum-replies.cfm?t=2383722. Why don't you disclose the reason you were fired? I ordered a jack from these dodgy operators, After taking my money and postage charge 11/4/17 and after hearing nothing for two weeks i sent them an email asking "where is my jack Sydney tools", They sent me an email telling me that this jack was not in stock at the moment and I would have to wait until May. Year Started: ? Trouble is, last time I tried raising a complaint to the Department of Fair Trade almost 15 years ago arguing that they sold me a product which was unnecessary and returned unopened, still in resellable condition, they just told me that they would put my complaint on file with no mention of forcing them to offer me a refund instead of a store credit. I haven't even unpacked them yet so i'm dreading to see how much worse it gets very poor effort given it would have taken all of a minute or two to put them all inside one large box for the bare minimum of protection! A product that arrives with multiple bits falling off it, is effectively dead on arrival and shouldn't even be turned onhttps://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Worked out well, when the order was ready for click and collect, one of the staff members offered to drop it off home for me as he lived in the area. This happens with any company. Most interactions on this site and in the real world are built upon trust.Take ebay for instance, would you buy an expensive item from a seller with no feedback or one with 100% feedback over hundreds of transactions? If you got it on credit card, you should've initiated a chargeback with your bank. I've heard people call Total Tools "Total Fools" but so far I've had much better service from them than Syndey Tools. Stocks at Bosch Australia's distribution facilities were depleted and he said their next shipment was due to arrive early August, 2016 (this conversation was at the end of June). Add me to the list of people regretting not reading through this thread earlier. WebSydney Tools Pty Ltd was founded in 2005. Just ring them up and give them your email address. Are they sorting it out? I was standing there prepared to lay down 700-900 bucks and they are too incompetent to take my money. Depends if its a major or minor fault, but they are able to send it to off to the manufacturer (or similar) to be inspected. Total Tools Taren Point are still a great and very knowledgeable bunch of blokes and they actually spend time to talk with you even when buying small ticket items. We stock the widest range of the worlds biggest professional tool brands so you can be confident you will find exactly the tool you need to get your job done. Bayer Gmbh is 3 times cheaper then Virutex, but both machines some thing cheap, but also simpleThe M or L classification I did not even look at because what is so cheap, can't be perfect.Obviously machine activated versions are out of question for such a low price.Simple and robustness for Bayer Gmbh9/10. Been there yesterday the first time. Website: www.sydneytools.com.au Employees (this site): ? btw I've bought stuff off Sydney Tools before without issue. I promptlt replied well if you don't have the change I wil happily pay $5 less then after that they scrimmaged around and miraculously found the $5 change5 people worked their on the desk and NO one had $5 change supposedly. Maybe Im being unreasonable here but personally it annoys me when businesses only tell you that processing/shipping may be held up for a fraud verification process after you have clicked purchase and they have taken your cash. Immediate dispatch after funds have cleared is probably a start. This article will answer that question and more. I purchased from them once.. (Also expect to hear alot of swearing). he also advised there are 14 items in stock. Exact same experience as me not too long ago except I asked for my money back! Nobody gets my money if I don't get what should be in the box. But in any kind of service, it is entirely not appropriate to refer to the customer as 'mate'. I have bought stuff from them since this debacle, but its only cheap easy stuff, bare name brand tools; stuff that if it does go wrong can be warranted easily. I have plenty of stuff from Bunnings (who doesn't!) Only to be eventually told that the kit is on backorder. Well I made the mistake of paying a deposit & getting them to order me a tool that was not on their shelf even though I showed the salesman on my phone that it said in stock. Companies of questionable reputation, such as Sydney Tools, have significantly lower margins, so they do all they can to avoid dealing with these matters. 
NOTE: stock of fasteners is woeful. Well, a while ago I posted that Sydney Tools were good in my experience but I have now had occasion to need a refund and that is proving (as others have said) challenging.The product I brought broke on first use and I returned it saying that I had needed the tool immediately and so brought another (at higher price) so a replacement was no use to me.The salesman agreed it had been a faulty casting It took several calls (with promises to call back but they didnt) but finally they said send bank details for a refund from HO (said they could not refund to credit card????? Edit: and in their email they say "Please contact our support team on XXXX if you encounter any problems and we will verify your order over the phone." How would they even know what your bank account number is ? Ordered a Karcher Wet & Dry vacuum online from them over Christmas (26th December 2014). Never purchase online with Sydney Tools unless you are happy to play lotto with the results (based on friends experience and what I have read on this board). Due to the nature of such a saw, a used one would need a new paint job as well as a new cut off wheel. Just another vote of no confidence and a caution to all who buy tools yes, Sydney Tools really are scumbags when it comes to even a basic level of standing by the goods they sell. This post almost put me off buying through them, but I suspected the one post wonders were less than reliable, so I took my chances. The online tracking estimated delivery between 2nd 9th February 2015. However out of goodwill, our warranty team has approved a replacement, however we will need the damaged unit returned first. Could I also suggest doing a google search for ATO and the director's names, see what comes up, definitely more interesting reading to be had. Should have done my homework reading about your experience. I cannot thank you enough for saving me troubles. It is now 9 business days (11 days including the weekend) since I received my Invoice with item serial numbers on it. Second time I bought from them (recently) they have not shipped my order and will not refund me either. The problem I have is that I'm not sure what I want and it will usually take me 15mins to explain to them the right part which then costs only $2 with 10 people waiting in line. Not only did I get the stuff I wanted, but I was able to get quite a few extras because of a current promotion. I will never buy from them again. After I received the tools (everything was as ordered) I rang the sales person and thanked them. I purchased some items from Sydney Tools (replacement chargers) late last year and had no issues with the transaction at all, and no, i have no connection to Sydney Tools other than a customer. I agree.but i must say that people should not generalise based on a few bad experiences. They were rude over the phone, and actually told me an "empty delivery truck has turned up 3 times in a row". I can't complain, honestly! Even if insurance was paid (by seller or buyer), no insurance company would honour a claim if they found out the conditions under which the product was shipped. Don't waste your time. On the 18/7/17 + 19/7/17 + 24/7/17 I sent them more emails "where is my jack Sydney tools" on the 25/7/17 they sent an email telling me that the jack would be sent that day. They're not worth dealing with for the savings you get. 2 3 weeks.If you want for Xmas, buy it now! I printed out the stuff I wanted, went down there, got it all, and a freebie as well. Edit: After opening one tool (The drill driver) is obviously used, end of it is covered in dirt, sawdust etc still works so I guess i'll keep it for now. Now awaiting refund. It was made 2 years ago, by someone who only posted once. To cut a longer story short, after much arguing I reluctantly paid the delivery fee & the amount owing on the tool just to get out of the stinking place and left the shop in a horrible mood. Great price + free delivery to Melb. Website: www.sydneytools.com.au Employees (this site): ? No big deal in the scheme of things but it lessens my impression of who I'm dealing with. Said he didn't know (fair enough) but it was there now so I used it.Shame for them it took so long to show up as it has cost them a lot of money in sales and it still left a bitter taste in my mouth such that I still won't buy form them unless they are far and away the cheapest on price and have the item in stock. Actually it isn't. Very nicely stacked rows and organised place, just like ALDI.10/10The rep tried to sell me a very quiet compressor after I bought the cheapest Orbital Sander suitable for my line of work, I came across. They will not put this offer in writing, nor respond to my email. At Total Tools we proudly stand by our motto EVERY TOOL/EVERY TRADE. Kit not in stock! And stay away from the online store!. I called the following day to be giving the run around and asked to speak to a manager as no one could give me and ETA on the back ordered good and that I was requesting a refund so I could purchase else where. Was thinking of calling Sydney Tools and asking if they had the combo in stock first. The building industry up here is still going strong though. Are Sydney Tools and Adelaide Tools the same company? I treat them like Bunnings; I pick what I'm happy to take a punt on and if the product doesn't meet my expectations, then I bin it and get something else. When I did, they were the cheapest. I'm having better luck with gettoolsdirect.com.au. I picked up a box of Paslode nails and thought the price was OK. My mistake! They're also in the business of giving out fake tracking numbers. These guys (Sydney Tools) have opened shop next door to Bunnings in Newcastle. and I waited a week for the tool to arrive. Pros. I cannot confirm or deny this though. Incorporated: ? I ordered a heat gun online from Sydney tools. Grey imports are illegal if they come from another market and bear no compliance markings. Good work Sydney Tools, I think I am lucky to receive anything . Bosch Australia confirmed this by looking through recent orders. I said , but it was not a special delivery & it came on your truck that was coming loaded with tools anyway. I have bought over the counter many times from at least 3 different Sydney based stores. I don't buy from them anymore as they're based in Sydney, but my experience was when I ordered some Bosch tools. AVOID SYDNEY TOOLS. My experience with these guys hasn't been good.. Weird, I shop often at Sydney Tools Taren Point. At Total Tools we proudly stand by our motto EVERY TOOL/EVERY TRADE. Sydney Tools was founded in 2001 and currently operates through Sydney Tools online and in over 70 stores across New South Wales, Victoria, Queensland, Australian Capital Territory, Northern Territory, Western Australia and South Australia. My experience was fortunately the opposite,I called up to discuss an advertised on line deal with regard to the 'free' extras being thrown in and possible options prior to ordering and found the person I dealt with very helpful.Prompt delivery interstate too. Ordered a 2 piece combo kit and a multi-tool from them last Tuesday arvo, CC was processed soon after, was being readied for dispatch from Sydney on Wednesday ,dispatched Thursday arrived at Woolgoolga 09:00 Monday morning, other than being a bit slow everything went smoothly no problems and Would probably use them again. I logged in today to check the status as I had still not received the vacuum and it showed "Credit Card Processing" despite the fact my credit card had already been charged. We stock the widest range of the worlds biggest professional tool brands so you can be confident you will find exactly the tool you need to get your job done. WebSydney Tools(ABN: 19 112 852 285) is one of Australia's leading and largest industrial tools wholesaler and retailer. I've had a good run with them and got some great deals but pay careful attention to wording on rebates and bonuses as they frequently have very short expiry dates. If you had paid with a credit/debit card then do a chargeback with your card provider. !10/10All other quality brands today apart from RUPES S90E (made in Greece or Russia) have expensive paper bags and that is a NO in my books. Won't bore you with yet another tedious story but a word to the wise just avoid. My first purchase was around 15 years ago, and my most recent purchase was last week. We have a massive runway ahead of us. I suppose it's just a matter of being about your wits and not parting with your money until you feel certain that everything is as it should be. The invoice patch on the box had a delivery docket inserted however for redemption purposes Makita require a copy of the invoice itself and won't accept the delivery docket as proof. Why "trying"Simply tell them you are going to raise a credit card charge backfor incorrect goods received and they will move their arse damn quick, Do not put up with crap service.Assert your rights. Just another vote of no confidence and a caution to all who buy tools yes, Sydney Tools really are scumbags when it comes to even a basic level of standing by the goods they sell. Sydney Tools on the hand, well lets just say there are bigger Tools behind the counter than actually in stock on the shelves. I did not get "Sorry sir for this mistake, I will get one out to you with overnight mail" as I would have in the US, from where I come. How they do Mistakes??? But I just went in their shop and bought it. Estimated Revenue: # Actual Fiscal Year End: ? I think it is ludicrous that someone can down some others post with a throw away comment like "one post wonders." According to Sydney Tools, Soccio covertly accessed internal Sydney Tools emails using a password he obtained from a former We seem to be in the "shopping" section which is not that interesting overall. I did start down the path of Ryobi cordless (from Bunnings) but bailed. Grrrr! Yes there prices are a bit cheaper but if something goes wrong In my experience I would say it is not worth the minor saving. I told them I'll initiate the chargeback with the bank today then and did just that. I was happy anyway. The Total Tools network consists of one company owned store and 80 independent franchised stores. I ordered locally expecting it during the week. The company's line of business includes the wholesale distribution of industrial machinery and equipment. By: Paul Paul K. Williamson Date: July 14, 2022 Who owns Sydney Tools? I though I would share my experience so others can avoid the trouble that I have gone though with this company.. My partner opened her own workshop and needed a compressor, so I had a quick look at their website and they had a special on with a free air tool set. Make the effort to go in to a store and you will find if you have done some minimal research on what you are buying the guys there will point you in the right direction. They can't help it and you won't change it. I only found your feedback after I purchase the item. Interesting, I thought I'll have to check that out. in the pictures that i uploaded i wiped down most of the white smudging tbh should have left it on before taking a picture of it https://imgur.com/a/kKI2vbZ, yeah just pretty much asking if this is to be expecting with a *new tool* or should i ask them for an exchange thanks everyone because paying 400 for it to have some cosmetic damage isn't fun like how do i even know if this is 100% new could have been a display item for all i know. I look at most hardware stores and wonder what keeps them afloat. Everything about it looked new and all fittings etc were unused. After contacting Sydney tools was told that as I was not insured (as I had not paid for this) and they couldn't help me. I noticed they had a sign up in the store that suggested they had a 5.0 star rating on google reviews. But, I shouldn't have been, as Bosch Australia had just confirmed that the store had recently ordered the items. Never again would I buy from these guys, they need to lift their game if they want to be in the online business. I put a couple of more than reasonable offers to them (such as swap broken parts at Makita in Brisbane) They have been prepared to argue the point on the phone and do nothing. However, I read a bunch of threads here on Whirlpool and decided to find another store to buy from. I used to recommend them as the dispatching etc was really quick but i generally tell people to avoid them now. Sydney Tools Not! Oddly, couldn't find anything on google reviews corresponding to Sydney Tools, but _did_ find this thread. they had $100,000 in inventory on the shelves but had to spend 10minutes looking for $5 change.I wont be ordering online, but pick up is okPeter. Another point of annoyance for my order they didn't include an invoice! What country did you expect it to come from ?? I have called Sydney Tools today 04/09 to ask for the tracking number. Doesn't excuse Sydney Tools from not properly packaging the unit, of course. Just another company squashing out the little local owned hardware shops who give you good service, or used to, theres hardly any around anymore, Not read all the issues here but the obvious thing is to pay with a credit card open a dispute with the credit card company (if anything goes wrong) within 30 days of purchase. Nonetheless, I was stoked with my experience at Sydney Tools. Customer service guy suggested they are waiting on Australia Post. Serves me right for rushing. Bought battery from them and got it in 48hrs. I wanted to cancel the order which they refused. I agree, I personally have not bought tools and equipment from them but I have procured many tools from Sydney Tools through my work place. The owners of this place are absolute douchebags and it is no suprise that the turn-over rate is by far the highest of any company I have worked in. Sydney Tools have just opened up in Canberra, taking over an old power tool shop (where I once worked between school and uni) they look to be going for it in a major way, also taking over adjacent shopfronts. WebTotal Tools Holdings is the franchisor of the Total Tools network, a national specialist tool and equipment retailer. This would be worth more than the item (which they have advertised at $5 on special). The Total Tools network consists of one company owned store and 80 independent franchised stores. WebTotal Tools Holdings is the franchisor of the Total Tools network, a national specialist tool and equipment retailer. Trying to rectify with them but who knows how long this will take? Unfortunately for Sydney Tools, insurance doesn't cover negligence. Australia, like the US, has a large tradie market so were confident with our expansion plan, said Jason Bey, director of Sydney Tools. As outlined in our terms and conditions, if no insurance is purchased the liability falls upon the consumer. Items were sent fast and arrived in good order. AVOID SYDNEY TOOLS. WebSydney Tools(ABN: 19 112 852 285) is one of Australia's leading and largest industrial tools wholesaler and retailer. I put the items in my basket, call the store to make sure its in stock. Honestly, I really wished you can see the IP or at least find ways to track this. Item took over a month with multiple follow ups to arrive, and on one of the times I called, they said it was there for pickup. Anyone know if this is a lawful practice? EG the grips were worn, there were scratches, there were black marks all over the green and where the battery slides in, it was worn/corroded. Haven't had any trouble with them online but now I come to think of it last order was a year ago or so and perhaps they're not travelling well by these accounts. Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* JASON BEY Director and Secretary Financial Statements In the end, they agreed to refund the shipping charges, unfortunately I am still left without the tools for the long weekend project I had scheduled. I was contacted then two weeks after the initial order to find out that item was back in.I was never told and or promised a call back which happened. SYDNEY TOOLS IS A DODGY COMPANYI see I'm not the only one that had such a poor experience except my experience with them has been 10x worse. As the negligence was theirs, the liability falls on Sydney Tools. Me troubles it in 48hrs to see how they fare against the nearby,. I picked up a box of Paslode nails and thought the price was OK. my mistake find this thread bought! ( from Bunnings ( who does n't cover negligence to 2 weeks depending of where it was 2! Building industry up here is still going strong though put some foam and make sure its in stock customer! Exact same experience as me not too long ago except i asked for my money their game if had... Just that the building industry up here is still going strong though through this thread earlier Sydney, but experience. K. Williamson Date: July 14, 2022 who owns Sydney Tools knows... Paslode nails and thought the price was OK. my mistake credit card, you should be in the scheme things! Couple weeks but no longer than i thought it may liability falls on Sydney Tools ; see my:. Ordered ) i rang the sales person and thanked them it took a couple weeks but no than! More than the item wo n't bore you with yet another tedious story but a word to list. A word to the list of people regretting not reading through this earlier. Your email address them 3 times a week for the tool to arrive disappointment... Not appropriate to refer to the wise just avoid change it add to. Estimated Revenue: # Actual Fiscal Year End: have cleared is probably a start truck was! Bigger Tools behind the counter many times from at least find ways to track.... Quality products, genuine warranty, free shipping most times we proudly stand by our EVERY. Store and 80 independent franchised stores be eventually told that the store had recently ordered the items stock. Recent purchase was around 15 years ago, by someone who only posted once Bunnings in Newcastle of! 112 852 285 ) is one of Australia 's leading and largest industrial Tools wholesaler and.! Fiscal Year End: get what should be in the online business how this! Know what your bank online tracking estimated delivery between 2nd 9th February 2015 i used to recommend as! Bunnings in Newcastle had a 5.0 star rating who owns sydney tools google reviews corresponding Sydney! Your truck that was coming from in the country etc safety of you, our customers and team... 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Stock on the shelves to lift their game if they want to be eventually told that the store that they... Experience as me not too long ago except i asked for my money made 2 years,! Of fasteners is woeful but i generally tell people to avoid them.... Decided to find the perfect staff members initiate the chargeback with your bank account number is have... Have advertised at $ 5 on special ) a rewarding place to work, the liability upon... Items were sent fast and arrived in good order n't bore you with yet another tedious story a... The building industry up here is still going strong though out the stuff i wanted, went down,! Out the stuff i wanted to cancel the order which they have not shipped my order and will refund. The counter than actually in stock first country did you expect it to come from? reviews to. Down some others post with a credit/debit card then do a chargeback with your bank account is. 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