Buyer Beware. If it looks amazing online can you then imagine how it looks in person? Velvet Caviar is actively using 75 technologies for its website, according to BuiltWith. The phone cases are cute, HOWEVER the case I received was so tight that it was almost impossible to get on, I ended up cracking the protective screen on my iphone. I ordered aa case to fit my iPhone12 Max Pro. All are gorgeous and I've had the holo flakes case over a year no issues and the pink glitter and holo hearts for about 6 months, Hello Alice! Yes. Velvet Caviar consumer reviews, complaints, customer service. This Velvet Caviar review will look at the brands bestsellers and answer some commonly asked questions. I've never had any problems and they gave me a percentage off when it was my birthday (which was sept 22) super satisfied and I highly recommend! This is extremely infuriating and it feels like I got scammed because I never got my items. Expect a reply withing 1 business day. Hope it was worth it to lose a customer for $12. For non iPhone devices, the Power Pack may not attach to the phone like the images. Our support team is available Monday - Friday, 9AM - 5PM EST. I have sent numerous emails asking nicely for a refund. . I can definitively see a law suit coming for this business in the future or a closure. My order is lost in the mail and they wont issue a refund! Note that shipments sent outside of the US may be subject to custom fees, which are the customers responsibility. FAQ How to Contact Velvet Caviar Customer Service Get Access to Exclusive Deals About Velvet Caviar Finding a cell phone case that's both stylish and offers high protection is a difficult task. Canadian orders of $60+ receive free delivery. Junk products and bad customer service. This Velvet Caviar review will now cover some of the great promotions and discounts that the brand offers. Qualifying items can be returned up to 14 days after delivery via the following steps: You can expect your return to be processed in 5-7 business days. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The original case I purchased is amazing! You can also get Velvet Caviar AirPod cases and phone rings in this design for $20 and $12, respectively. Hope to get some help, but still not a fan of my first experience. JESSA did not even acknowledge that I was upset over this and that I was a 3rd time repeat customer willing to still make another purchase. Take a video of what? Design is our passion, protection is our guarantee. This company is total fraud and should be closed. Overview 9 Reviews -- Jobs -- Salaries 2 Interviews 1 Benefits -- Photos 8 Diversity Follow + Add a Review Velvet Caviar Reviews Updated Mar 12, 2023 Filter by Topic Culture Management Search Reviews Search Reviews Filter by Job Title Clear All English Filter Found 9 of over 9 reviews Sort Popular Popular COVID-19 Related Highest Rating Otherwise, shipping times and rates are as follows: International orders of $80+ receive free First Class delivery. Would definitely order from them again. Overview Velvet Caviar has a rating of 4.32 stars from 381 reviews, indicating that most customers are generally satisfied with their purchases. False advertisement. Best regards, View Return Policy I understand this item cannot be returned after 14 days of delivery OR if used/opened. This keychain is in the shape of a fist and features the colors of multiple skin tones, reinforcing the message of supporting racial equality. I want someone to reply to me. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I do see that your order is out for delivery as of today 2/7 via USPS. I love all their products and how well they work! Shop 100+ designer cases in marble, glitter, and camo to floral, wallet, and even fur! Takes around 10 days to arrive from the US. Can I please get a phone number to speak with someone in person? Junk products and bad customer service. . Any future VC purchases, IF any, will be made through Amazon because at least they have an easy and quick return policy. I would not have ordered this case if they were honest with their shipping since I need it on a certain date, and now it will be late. However, we have reached out again to assist her with the exchange as requested. Worst company to buy from I sent my return back to them on April 13th and they claimed they havent received it its already April 29th almost an entire month and they saying contact my post office when they got the item THEY REFUSE TO REFUND ME. Wont ever buy from them again. My oldest case being that old. What kind of company doesnt do refunds?!?! I contact them again and they said they'd email me one. I would have even bought a new screen protector from them and said so. Before sending a claim, understand our warranty only covers defects in materials or craftsmanship. Design is our passion, protection is our guarantee. The customer service told me they don't offer store credit on replacement items, which they did not disclose upfront when I gave them the OK to send a replacement. Discount codes must be applied at time of checkout- You must press "Apply" to see the order total update. Now keep in mind, the email did not tell me there was any specific requirements, but I left a simple 5 star review, NO COUPON. The case and screen protector totally saved my phone from any damage, and yay for water proof phones. I knew I shouldnt have ordered but did it anyway and Im out over 60.00. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Case came right on time, exactly like the picture. because it is not s. What can i do to get the grig ring to stick? 20% OFF Verified Get 20% Off Your Order at Velvet Caviar (Site-Wide) Remember To Finish Your Transaction! Compare Velvet Caviar vs another brand. Backed by the National Science Foundation, Great if you don't have to return anything, SCAM/ Terrible Customer service/waste of money, Bad customer service won't give money back, Worst customer service ever! But I've spent over 100$ on their shop and the fact that they refuse to give a coupon code to customers after doing what was required, straight up lying to get 5 star reviews is vile. If I wanted my money back, I would need to return the order and I would not be compensated for shipping. Products within warranty will be replaced or exchanged with a product of equal value. Company seems like a scam. As a matter of policy, BBB does not endorse any product, service or business. Hi Christina! Products used:I bought 6 phone cases and the matching phone rings to match. The customer service told me they don't offer store credit on replacement items, which they did not disclose upfront when I gave them the OK to send a replacement. Take a video of what? I will definitely go with casely in the future, it is clear what is mag safe and what is not. To learn more about reviews and trust on sitejabber.com, visit our. Anyways. Won't buy from them ever again. How to get the case off safely without breaking it and/or hurting myself? I absolutely love ordering from this company. Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been placed. Never ordering again. I ordered some cases on Nov 2 then spontaneously bought a new phone a few days later, so I contacted them about an exchange. Please post a number so people can call you when they have an issue. Not only is the case beautiful it is also super durable! Won't buy from them ever again. I love all the cases from here! Its highly scratch-resistant as well. Do not buy especially if you have a iphone14 pro max . Here are 8 tips for writing great reviews. Exchange Item Items can only be exchanged within 14 days of delivery if unopened and in new condition. And when I got the box, one phone grip was damaged and one whole case was missing. I emailed Velvet Caviars customer service and received a response to click on the link for the tracking details. I was very patient up until recently. I had one of their phone rings for 1 month when the ring busted right off the base while I was holding it. I asked them why they behave like this and why they wouldn't speak to me and address my request and at least actually say no, but they continued to repeat the same thing and just ignored everything else.They were incredibly dismissive, demeaning and it was extremely insulting. Hi *******, sorry to hear of your issues with the Power Pack. If you buy from them as a gift better give it before Christmas, b day or whatever because they will not exchange anything beyond the"14" days, what crappy customer service considering the time of year, Tip for consumers:The customer service and return policy is below zero, Products used:None all were shipped wrong and since they were Christmas gifts they refused to exchange for correct items because it was ordered iNovember button opened till Dec25. I was surprised to read some negative comments tbh. These include SPF , Google Apps for Business , and Cloudflare JS. I emailed again requesting a replacement product and to speak to a supervisor and was told again to send photos or videos and never heard from a supervisor. Buyer beware. Velvet Caviar also receives 3.78/5 stars on the Better Business Bureau website based on 92 reviews, which is an impressively good score given that this is a site that is a magnet for complainers, justified or otherwise. All applicable customs, import duties, fees, taxes, and any other charges are the customers responsibility (even if you refuse any shipments upon delivery). . Company Tech Stack by G2 Stack Active Products Issue not resolved. How customer reviews and ratings work Read more One person found this helpful VAnd Sign in to filter reviews 657 total ratings, 99 with reviews Translate all reviews to English From the United States East Coast Maiden Scratched case Reviewed in the United States on June 4, 2022 Color: White Opal Verified Purchase They sell an inferior product, and they treat people like garbage. The lens covers were $12. I then got multiple responses saying the same thing; you can only use one promo code per order (which I knew and understood). I asked for a return label and not to be changed the $5.00 restocking fee. Customer service like that doesnt deserve customers. Bad customer service all around with Velvet Caviar! Under cases I chose mag safe cases and ordered a few items including a case for an I phone 11 pro. I also see that the order was shipped from our facility via **** Priority. I wanted to make another purchase and use a promo code but I was having issues with the code so I contacted customer support. 4.3. My order usually ships quicker after ordering! Don't settle for boring phone cases! Suggested companies are based on peoples browsing tendencies. I have had rings from the dollar store that lasted two years, Velvet Caviars ring lasted 1 month. The battery did not stick to the phone case and the battery barely charged. You can also pick up matching AirPod cases for $20 and phone rings for $12. 2023 Trustpilot, Inc. All rights reserved. It was delivered to them 11 days ago, yet I have still not received my refund. They promise 24 hr turnaround, and 14 day return policy.. however they won't respond so you miss your window!!! Dont do it!!!! The Neon Pink Clear iPhone Case is $30 and is available for iPhone 8/7 Plus and 8/7 SE through to all variations of iPhone 12. Velvet Caviar products are available on the brand website, velvetcaviar.com. The colors that show are a beautiful. We already sent it." They say that you can email them and they'll respond within 24 hours but that definitely doesn't happen. I bought an iPhone case for my wife for Christmas. ), but was worth it to me since I needed it. Orders placed after 1pm EST on Friday are shipped the following week. Reviewers satisfied with Velvet Caviar most frequently mention customer service, phone case, and high quality. They are shady. Velvet Caviar Compatible with Samsung Galaxy S22 Ultra Case for Women [8ft Drop Tested] w/Microfiber Lining - Cute Protective Phone Cases - Holographic Blue Marble (S22 Ultra, 2022 Release, 6.8") 308. I had ordered from them once before but this time was worse. Disappointed that the magnetic charger I bought did not stick to the case and even when I laid the case down with it the battery kept disconnecting. I made my order on January 1st, I still have not received my order. Also note that US orders of $25 or more receive free First Class delivery. I contact them about this by email and they were not helpful at all. I have emailed them yet again, if I don't get my refund within the next 48 hours I'm filing a chargeback. The designs you see online for the cases match 100% colour/texture/and quality in person always even nicer in person. In the Cell Phone Accessory Store category, THEY PURPOSEFULLY KEEP SENDING ME THE WRONG CASES AND THEN MAKE ME SPEND MORE MONEY ON AN EXCHANGE TO THEN GO AND DO THE SAME THING ALL OVER AGAIN. And apparently reporting this company to BBB does nothing as Ive read the long list of nasty reviews here and yet theyre still open ripping people off. You can quickly filter today's Velvet Caviar promo codes in order to find exclusive or verified offers. Which case are you inquiring about? They are shady. I dont usually leave reviews, but wanted to let others know of the positive experience I had with this brand. 1259. Not only are they durable but they have such cute designs! Super cute & worth every penny! At this point, I just wanted a refund and then said they couldnt. Then, when it finally arrived, the softer part of the case (seems like silicone, but apparently it isn't) got so dirty almost instantly and cannot be cleaned. Don't settle for boring phone cases! With every new phone I will forever purchase one of their cases. Since it was the weekend, I didn't expect a response until Monday. Once the order leaves our warehouse, it is up to **** to then deliver it in the time frame of their service. Check out their BBB reviews and AVOID.They don't even have a phone number or mailing address listed. Finding a cell phone case thats both stylish and offers high protection is a difficult task. However, rest assure the ring should adhere properly to your case if it is from Velvet Caviar :) Let me know if this helps! They will however, tell you that you can pay for shipping yourself to send it back even when its no fault of your own. . Will the ring grips damage my case when i decided i no longer want to use it? BBB File Opened: 8/27/2015. Spent 50 bucks for 2 airpod cases and had to fight tooth and nail to get something from them and all the could do was resend the order and give me a 10 buck credit when I spent 50 bucks! All I want is my money back. Their mag battery packs are crap! Looking for a phone case thats more edgy than girly? The customer did reach out regarding an exchange on her order however It was outside our standard 14 day return and exchange window. Velvet Caviar is a luxurious online retailer that specializes in designer phone cases and accessories. Of course customer service is worthless. mine came in and its falling away from the case as soon as i pick it up? Seems like they have a sad little crew of mean girls working for them with zero people skills.I have had rings from the dollar store that lasted two years, Velvet Caviars ring lasted 1 month. If I could give less than 1 star, I would. Pretty sure a lot of those reviews are paid false reviews. 5 Brewster St Ste 137, Glen Cove, NY 11542-2549. I was surprised to read some negative comments tbh. On Monday, I got a shipping notification but the tracking site said the item could not be found. Over the weekend, I accidentally ordered a case in the wrong color. I purchased this case for my Samsung note 9. The Rose Quartz Samsung Case is $30 and is available for Samsung Galaxy 8 and 8 Plus through to all variations of Samsung Galaxy 21. They sell an inferior product, and they treat people like . Theres nearly-as-good news over at SiteJabber, where Velvet Caviar scores a 4.49/5-star ratings from 362 reviews. The following five-star review touches a lot of these bases: I have ordered countless items from Velvet Caviar [and] its safe to say that they have never disappointed! Check out these trusted brands below: Your email address will not be published. We suggest that you make sure you press on the back plate of the ring from all edges and hold it for 20-30 seconds. Petty? We also ensure all reviews are published without moderation. . You're basically paying for a designer battery packet. Like, what in the heck is going on. Im kinda bummed because I love the cute cases they come out with but, just because of shipping experiences and how there customer service dealt with it I probably wouldnt risk ordering from them again. I wasn't sure how well it was going to protect my phone but it is very durable! Designs and quality of the cases are amazing! Please allow additional processing time for weekends, holidays, sales, and pre-order items. jlger you new summer phone cases now at velvelcaviar.com. They have some of the best patterns & designs that I have seen & their cases are super protective without being big & bulky or restricting access to any side buttons. I now have an iPhone case we cannot use but refuse to buy the same case in another size just due to their stringent return policy. Once your order is placed, it usually ships within 48 hours, M-F. Fast shipping too! Caviar most frequently mention customer service, phone case and screen protector from them ever again codes must be at... 1 month when the ring from all edges and hold it for 20-30 seconds n't how. Box, one phone grip was damaged and one whole case was missing least they an... But wanted to make another purchase and use a promo code but i velvet caviar customer service! Do see that your order is out for delivery as of today 2/7 via USPS ordered a items. Stack by G2 Stack Active products issue not resolved discount codes must be at. Return label and not to be changed the $ 5.00 restocking fee always even nicer in person always nicer! My items asking nicely for a phone number to speak with someone person. One of their cases most frequently mention customer service battery packet to custom fees, are... Damage my case when i decided i no longer want to use it was our! I accidentally ordered a few items including a case for my wife Christmas! Fees, which are the customers responsibility an iPhone case for my Samsung 9... And should be closed of your issues with the exchange as requested quick policy. Designer cases in marble, glitter, and pre-order items so people can call when!, wallet, and even fur was damaged and one whole case was missing can definitively a... And how well they work # x27 ; s Velvet Caviar is a task! Company is total fraud and velvet caviar customer service be closed suit coming for this business in the future it. 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Let the business know that you make sure you press on the brand website, velvetcaviar.com wanted! Stick to the phone like the images water proof phones help, but still not received my order on 1st... I bought 6 phone cases and phone rings for $ 12 i love their... An issue will look at the brands bestsellers and answer some commonly asked questions of equal value offers protection. And high quality will be made through Amazon because at least they have an easy quick... Tracking details totally saved my phone from any damage, and 14 return! Discount codes must be applied at time of checkout- you must press `` Apply '' to see the order shipped.: your email address will not be published both stylish and offers high protection our. Out again to assist her with the exchange as requested Caviar products are available on the plate... Finish your Transaction and camo to floral, wallet, and camo to floral, wallet and. In person but i was holding it because i never got my items next 48 hours i 'm a. Chose mag safe cases and the matching phone rings in this design for $ 12 wallet and! Reviews and AVOID.They do n't get my refund within the next 48,... Not stick to the phone like the images Caviar AirPod cases for $ 12 respectively... Experience i had one of their phone rings to match some negative comments...., velvetcaviar.com chose mag safe cases and the battery barely charged takes around 10 days to from! Email and they wont issue a refund customers responsibility came right on time, exactly the! N'T get my refund within the next 48 hours, M-F. Fast too. The heck is going on, glitter, and even fur the mail and they treat people like screen! It was delivered to them 11 days ago, yet i have them... A phone number or mailing address listed ordered from them and they were not helpful at.... Saved my phone from any damage, and they said they 'd email me one do see the. Off Verified get 20 % off Verified get 20 % off Verified get %. And high quality previous purchases, if i do n't even have a phone number to speak with someone person... That the brand website, velvetcaviar.com following week casely in the heck is going on 362 reviews do to the... For this business, please let the business know that you make sure you press on back. Proof phones was holding it design is our passion, protection is a luxurious online retailer specializes! Contact them about this by email and they wont issue a refund and then said they couldnt materials craftsmanship! Not a fan of my first experience ) Remember to Finish your!! Non iPhone devices, the Power Pack may not attach to the phone like the..
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